[Abstract]: Managing the business relationship between information technology (IT) and business professionals is critical to the success of an organisation. For the IT group to add value to the business, a healthy IT-business relationship is absolutely essential. Unfortunately though in many...

[Abstract]: This paper details a research project undertaken to assess the extent of adoption of quality assurance (QA) certification by Australian software developers. A brief history of government QA policy, the catalyst in the sudden interest in certification, is included. Primary data for...

It is commonly postulated that a divide exists between the academic and the practitioner wings of the Information Systems (IS) discipline. In recent years, causes and appropriate remedial actions have been widely canvassed in the literature. The paper begins with an analysis of the literature...

[Abstract]: The contribution of small enterprises to the software industry is marked, but the level of understanding of the ways in which they can survive, grow and improve is limited. In particular, there has been a lack of information on the long-term outcomes of process improvement...

[Abstract]: With increasing interest by the software development community in software process improvement (SPI), it is vital that SPI programs are evaluated and the reports of lessons learned disseminated. This paper presents an evaluation of a program in which low-rigour, one-day SPI...

Trends that have contributed to the globalisation of the software engineering industry include virtual collaborative teams, off-shore outsourcing, and international migration of IT professionals. These three trends and the international spread of software engineering standards and methodologies...

Few guidelines exist for industry practitioners on the performance measurement of IT Service Management (ITSM). Little academic research has been conducted on the performance measurement of ITSM. We propose to develop a framework and contingency theory for the performance measurement of ITSM by...

[Abstract]: Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organizations around the globe. Education about...

[Abstract]: IT Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, are of increasing importance to organisations around the globe. These standards provide guidance and tools for effective management and control of IT service delivery. Academics have...

With increasing interest by the software development community in software process improvement (SPI), it is vital that SPI programs are evaluated and the reports of lessons learned disseminated. This paper presents an evaluation of a program in which low-rigour, one-day SPI assessments were...