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E: DECISIONS AND FORECASTING - Process variation as a determinant of bank performance: Evidence from the retail banking study

Frei, Frances X.; Kalakota, Ravi; Leone, Andrew J.; … - In: Operations research, Management science : OR MS ; the … 40 (2000) 4, pp. 441-444

Persistent link: https://www.econbiz.de/10006515441

E: DECISIONS, PREDICTIONS & STATISTICS - Measuring aggregate process performance using AHP Ea:100

Frei, Frances X.; Harker, Patrick T. - In: Operations research, Management science : OR MS ; the … 39 (1999) 6, pp. 641-642

Persistent link: https://www.econbiz.de/10006517751

Are Self‐Service Customers Satisfied or Stuck?

Buell, Ryan W.; Campbell, Dennis; Frei, Frances X. - In: Production and operations management : an international … 19 (2010) 6, pp. 679-698

Persistent link: https://www.econbiz.de/10008721617

Projections Onto Efficient Frontiers: Theoretical and Computational Extensions to DEA

Frei, Frances X.; Harker, Patrick T. - In: Journal of productivity analysis 11 (1999) 3, pp. 275

Persistent link: https://www.econbiz.de/10007056931

Measurement of Multiple Sites in Service Firms with Data Envelopment Analysis

Metters, Richard D.; Frei, Frances X.; Vargas, Vicente A. - In: Production and operations management : an international … 8 (1999) 3, pp. 264-281

Persistent link: https://www.econbiz.de/10007184307

The Four Things a Service Business Must Get Right

Frei, Frances X. - In: Harvard business review : HBR (2008), pp. 70-81

Persistent link: https://www.econbiz.de/10007983400

Vier Gewinnerprinzipien für Dienstleister - Service: Sie wollen gar nicht überall glänzen -- die erstaunlichen Prinzipien hinter dem Erfolg vorbildlicher Supermärkte, Banken und Kl...

Frei, Frances X. - In: Harvard-Business-Manager : das Wissen der Besten 30 (2008) 6, pp. 60-75

Persistent link: https://www.econbiz.de/10008065004

Discovering Hidden Gems : The Story of Daryl Morey, Shane Battier, and the Houston Rockets (B)

Frei, Frances X.; Perlberg, Matthew - 2012

Persistent link: https://www.econbiz.de/10014171627

Discovering Hidden Gems : The Story of Daryl Morey, Shane Battier, and the Houston Rockets (A)

Frei, Frances X.; Perlberg, Matthew - 2012

As NBA Commissioner David Stern approached the podium, silent anticipation gripped the four thousand Houston Rockets fans gathered at the Rockets Draft Party. "With the 8th pick in the 2006 NBA draft," Stern began, "the Houston Rockets select Rudy Gay from the University of Connecticut." The...

Persistent link: https://www.econbiz.de/10014171628

Zappos.com 2009 : Clothing, Customer Service and Company Culture

Frei, Frances X.; Ely, Robin J.; Winig, Laura - 2009

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting...

Persistent link: https://www.econbiz.de/10014201478