Information technology expenditure in banks consumes an ever increasing portion of operating costs and revenues. As organisations continue increasing their investment in IS, the process of evaluating potential Information Technology (IT) investments becomes an important activity for an...

This book is open access under a CC BY 4.0 license. Presenting rigorous and original research, this volume offers key insights into the historical, cultural, social, economic and political forces at play in the creation of world-class ICT innovations in Kenya. Following the arrival of...

Unions and the age of ICTs in Kenya : an overview -- Trade unions, ICTs and public policy in the new economy -- Industrialization and technology diffusion : state capacity in the age of ICTs -- Unions : education, laptops, and shrinking of the digital divide -- Trade union member attitudes...