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Increasing citizen satisfaction with municipal services : the function of intangible factors

Gendel-Guterman, Hanna; Billig, Miriam - In: International review on public and non-profit marketing 18 (2021) 2, pp. 171-186

Persistent link: https://www.econbiz.de/10012545474

Bringing contracted services back in by local governments : an exploratory study

Shakirova, Razilya - In: Public performance & management review 42 (2019) 6, pp. 1305-1332

Persistent link: https://www.econbiz.de/10012206147

Investigating the satisfaction of citizens in municipality services using fuzzy modelling

Bostancı, Bülent; Erdem, Nuri - In: Socio-economic planning sciences : the international … 69 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012159575

Analysis of citizen satisfaction in municipal services

Romero-Subia, José Fernando; Río, Juan Antonio Jimber del - In: Economies : open access journal 10 (2022) 9, pp. 1-24

Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

Persistent link: https://www.econbiz.de/10013493150

Role of service providers in ensuring effective service delivery in Mangaung Metropolitan Municipality

Ruwanika, Joseph M.; Maramura, Tafadzwa Clementine - In: Cogent business & management 11 (2024) 1, pp. 1-13

The purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to...

Persistent link: https://www.econbiz.de/10014530705