"This book presents the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting service computing processes"--Provided by publisher.

The picture of technological change over the last 70 years in the global economy is ambiguous, with two salient facts: Total Factor Productivity has been systematically falling since 1979, whilst the average global food deficit has been systematically declining since 1992. Building upon those...

The role of semantic information systems in today`s enterprises is manifold: It ranges from the support of day-to-day operations up to the level of strategic management and business decision-making. The use of visualisation techniques, therefore, marks an important aspect of these systems....

Einordnung der Wirtschaftsinformatik -- Technische Grundlagen -- Management von Daten -- Integrierte Anwendungssysteme -- Planung, Realisierung und Einführung von Anwendungssystemen -- Management der Ressource IT -- Digitaler Wandel von Unternehmen.