This study investigates the impact of corporate social responsibility performance on customer loyalty in Ghana’s telecommunication in industry. Analysis of survey data collected from 588 customers revealed that there has been a surge in corporate social responsibility activities by telecom...

The historical context of the public sector culture -- Privatization, corporatization, bureaucracies, and change -- Perspectives on institutional theory -- Hope, frustration, and despair-some reflections -- Psychological contract, organizational citizenship, and double bind -- Stress and coping...