Robson, Andrew; Prabhu, Vas B.; Mitchell, Ed - In: International Journal of Quality & Reliability Management 19 (2002) 5, pp. 610-632
The extent to which an organisation is successful can be influenced by a number of its strategies and business initiatives. This success can be measured internally, using traditional measures such as profitability, return on net assets and cash flow. Equally, this success can also be measured in...