Kullback–Leibler relative-entropy has unique properties in cases involving distributions resulting from relative-entropy minimization. Tsallis relative-entropy is a one-parameter generalization of Kullback–Leibler relative-entropy in the nonextensive thermostatistics. In this paper, we...

Service systems are people-centric. The service providers employ a large workforce to service many clients, aiming to meet the service-level agreements (SLAs) and deliver a satisfactory client experience. A challenge is that the volumes of service requests change dynamically and the types of...

Shannon entropy of a probability measure P, defined as -∫X(dP/dμ)ln(dP/dμ)dμ on a measure space (X,M,μ), is not a natural extension from the discrete case. However, maximum entropy (ME) prescriptions of Shannon entropy functional in the measure-theoretic case are consistent with those for...