In the 21st century, intangible resources such as knowledge and social capital have become as necessary to the modern economy as coal, diamonds, and oil were to the past. This shift from product-focused to service-focused economies necessitates a drastic re-thinking of the ways in which we...

Realistically, organizational and/or system efficiency performance is dynamic, non-linear, and a function of multiple interactions in production. However, in the efficiency literature, system performance is frequently evaluated considering linear combinations of the input/output variables,...