Chapter 1. Leadership and Policy Implementation for Good Governance in Africa -- Chapter 2. Challenges to Building Ethics in Public Service in Africa -- Chapter 3. Corporate governance in Zimbabwe’s local authorities: A void in the devolution path -- Chapter 4. The Role of Ethical Orientation...

Part I: Introduction -- Chapter 1: Introduction -- Part II: Entrepreneurial Intentions and Customer Management Issues -- Chapter 2: Dynamics of Final Year Students’ Entrepreneurial Inclination: Does Understanding of Entrepreneurship Matter? -- Chapter 3: Understanding Customer Service for...

Chapter 1: Overview of Social Media and Africa’s Public Sector -- Chapter 2: Exploring Facets of Africa’s Public Sector’s Dance with Social Media -- Chapter 3: Main Objectives and Expectations for the Use of Social Media in the Public Sector in Africa -- Chapter 4: Catalysts for Social...

"Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world...

Chapter 1 - Why Customer Service Matters to Africa's DevelopmentChapter 2 - Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid-19 Interventions in GhanaChapter 3 - Customer Service in GhanaChapter 4 - Customer Experience in Higher Education Institutions:...

Entrepreneurial and Small Business Development in Africa focuses on entrepreneurial development and the development of small businesses in Africa. The central idea of this book is that entrepreneurial development and small business development are connected. Entrepreneurship is lauded as an...