Gündling, Felix; Hopp, Florian; Weihe, Karsten - In: Public Transport 12 (2020) 3, pp. 631-645
Many things can go wrong on a journey. From minor disturbances like a track change to major problems like train cancellations, everything can happen. The broad availability of smartphones enables us to keep the traveler up-to-date with information relevant for the journey. This way, the traveler...