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Customer experience : a review and research agenda
Jain, Rajnish; Aagja, Jayesh; Bagdare, Shilpa - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
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Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement : does relationship duration matter?
Itani, Omar S.; El Haddad, Rania; Kalra, Ashish - In: Journal of retailing and consumer services 53 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012171892
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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
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Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie; Haupt, Martin; Schleuter, Dominik - 2021
Persistent link: https://www.econbiz.de/10014633627
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Under entrepreneurial orientation, how does logisitics performance activate customer value co-creation behavior?
Luu Trong Tuan - In: The international journal of logistics management 28 (2017) 2, pp. 600-633
Persistent link: https://www.econbiz.de/10011655370
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Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques; Constantino, Magda Sousa - In: International journal of sport management and marketing … 19 (2019) 1/2, pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
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Value propositions : a service ecosystems perspective
Frow, Pennie; McColl-Kennedy, Janet R.; Hilton, Toni; … - In: Marketing theory 14 (2014) 3, pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
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An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
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Examining the firm's value creation process : a managerial perspective of the firm's value offering strategy and performance
O'Cass, Aron; Ngo, Liem Viet - In: British journal of management : BJM 22 (2011) 4, pp. 646-671
Persistent link: https://www.econbiz.de/10009511986