Purpose – The primary purpose of this research is to examine and explore quantitatively the determining factors that contribute electronic data interchange (EDI) adoption among Brunei's small and medium enterprises (SMEs) not addressed previously. Design/methodology/approach – The study is...

Purpose – The aim of the paper is to explore and compare customer value perceptions in internet and mobile banking. The purpose especially is to compare customer perceived value and value creation between internet and mobile bill paying service. Design/methodology/approach – A qualitative...

Purpose – This paper seeks to incorporate theories from commodity studies, functional studies, institutional studies, and transaction cost economics, to integrate product and process approaches and simultaneously examine the effects of product and process on consumer preferences for online and...

Purpose – The purpose of this paper is to provide a technique that helps in completing the automation cycle in e‐government and e‐business transactions. Some e‐government and e‐business transactions require the physical intervention of a user or an employee to place a physical stamp or...

Purpose – The purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of enterprise resource planning, supply chain planning, electronic commerce, and radio frequency...

Purpose – The purpose of this paper is to study the e‐government service quality and risk perceptions of personal income taxpayers on e‐government service value. Design/methodology/approach – The study uses qualitative in‐depth interview and content analysis to explore the determinants...

Purpose – The purpose of this paper is first, to investigate the effective governance structure in early stage of offshore business process outsourcing (BPO), especially in the case where service provider's language is different from client's language, and second, to explore some of the...

Purpose – The purpose of this paper is to systematically research and characterise the cultural response of a particular culture in the use of e‐commerce systems. The research paper highlights the roles of trust, uncertainty avoidance (UA), internet store familiarity, and reputation as the...

Purpose – The purpose of this paper is to describe a virtualisation model of RFID enabled infrastructure incorporating non‐standard radio frequency identification (RFID) components. The model is implemented as a software service that draws upon other sources of internet services....

Purpose – This paper aims to thoroughly review the research literature concerning e‐service in the public sector (2000‐2009) for the purpose of summarising and synthesising the arguments and ideas of the main contributors to the development of e‐service research and explore the different...