Purpose – The purpose of this study is: to examine the travel web sites quality dimensions that ultimately influence customers' satisfaction; and to conduct content analyses on the five prominent travel web sites. Design/methodology/approach – A content analysis was conducted on the six...

Purpose – The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach – This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived service quality to develop a...

Purpose – The paper aims to determine and assess the cost positions that mostly impact the company total cost efficiency in supply chain management under theoretical and empirical background. Design/methodology/approach – In the paper, the systemic and logical analysis of e‐commerce expert...

Purpose – Some public libraries have experimented with selling withdrawn books via online auction sites, but there has been little exchange of information about the benefits of this and whether it is a practice other libraries could follow. This paper aims to address this issue....

The 1990s have witnessed the proliferation and hypergrowth of the Internet which, combined with traditional IT technologies, is creating a global, and cost‐effective platform for businesses to communicate and conduct commerce. Because of today’s shrinking world, companies must create new...

This paper aims to provide a review of information and communication technology (ICT) models and frameworks in the implementation of one communication technique namely electronic data interchange (EDI). The main body of this paper describes and explains the usage of these tools and any specific...

In formulating e‐business strategies enabled by the Internet and WWW, parallels can be drawn from the viewpoint on process enabled by desktop and centralized computing in the 1990s, and that of present day. In this paper, the cornerstone of 1990s thinking on process, Hammer and Champy's nine...

Electronic commerce enables business development for marketing channel intermediaries and strengthens their existing operations and strategic management. This research shows that electronic commerce provides stepwise business development refinement and repositioning in the form of process change...