Mobile phones have spread around the developing world at an amazing speed. Their proliferation has given rise to numerous mobile phone-enabled services (m-services) in the areas of health, education, agriculture and entertainment. However, to date many of these services are barely scratching the...

This book is published under a CC BY-NC 4.0 license. The editors present essential methods and tools to support a holistic approach to the challenge of system upgrades and innovation in the context of high-value products and services. The approach presented here is based on three main pillars:...