Purpose – Most of the process models concentrate on who does what, when, i.e. on the description of the operational performance of tasks. The goal driven approaches try to establish a close relationship between the “whys” and the “whats”. The former captures the strategic goals of the...

This paper investigates the effect of construct redundancy on readers' understanding of conceptual models. Conceptual models play a crucial role in understanding the domain related to information system development. The clarity of such models can be compromised if they are constructed using a...