Williams, Sharon J.; Radnor, Zoe J. - In: International Journal of Productivity and Performance … 71 (2021) 4, pp. 1126-1148
Purpose: Worldwide, healthcare systems struggle to sustain the delivery of services at a time of increasing demand, limited resources and growing expectations from users, coupled with dealing with the aftermath of the Covid-19 pandemic and the threat of other outbreaks. There has never been a...