examine the multidimensional nature of relationship communication and examine its association with customers’ cognitive and … communication as a higher-order construct and explicating its role in developing committed customers.  …Purpose Given the role of communication in relationship development and maintenance, the purpose of this study is to …

for understanding the effectiveness of narrative as a leadership communication tool. Design/methodology/approach – The … implications for leaders seeking effective communication tools are explored. Findings – Data presented to substantiate that … effectiveness of narrative as opposed to a traditional PowerPoint style, bulleted list, as a leadership communication tool, the …

. The belief is that Bateson's thinking implies, for example, that communication is multi‐layered and paradoxical; that …

paper suggests building up a communication and learning‐based leadership model. Design/methodology/approach – Based on … between managers and knowledge workers and highlights the importance of embedding communication and learning as an integral … continuous communication between managers and employees are encouraged. Originality/value – The four constructions present a new …

those related to the initial work plan, professional responsibility definition, quality control, and communication …

, culture, communication, systems thinking, and problem-solving orientation, which are important in creating learning …