A supply chain management (SCM) practice in services is an ongoing process and needs continuous efforts on total quality management (TQM) practices and flexible systems (FSs) practices fronts. Implementation of new practices and proper strategic planning in accordance with the vision and mission...

Purpose The study aimed to examine the robotic process automation (RPA) contextual (center of excellence and scalability) and the multidisciplinary (TOE) determinants of RPA adoption in service industries in the emerging economy. Design/methodology/approach Ten factors were identified through...

Purpose Offshoring is a common practice to operationalize global business strategies. Data protection and privacy assurance are major concerns in such international arrangements. This paper aims to examine the strategy adopted to ensure privacy assurance in offshoring arrangements....