Bittencourt, Otavio; Verter, Vedat; Yalovsky, Morty - In: International Journal of Productivity and Performance … 67 (2018) 2, pp. 224-238
Purpose: The purpose of this paper is to focus on the contributions of queueing theory to hospital capacity management to improve organizational performance and deal with increased demand in the healthcare sector. Design/methodology/approach: Models were applied to six months of inpatient...