Booming e-commerce activities further increase this demand, exerting intense pressure on the cities' well-being. To build a city with congestion and pollution under control, a consolidator can operate an urban consolidation center (UCC) to bundle shipments from multiple carriers before the...

We consider a retailer selling a single product to consumers through an offline (brick-and-mortar) channel and an online channel. The consumers in each channel are heterogeneous such that the product fits the tastes of only a fraction of these consumers. The retailer provides a product...

This paper studies the service provision and contract design for online service platforms in the presence of information heterogeneity among customers. We consider an accommodation-sharing platform on which a landlord lists a house for booking. The house can be of high or low quality, and a...

Problem definition: As the ecosystem of e-commerce marketplaces becomes more competitive, retailers on the marketplaces are increasingly relying on cross-channel marketing to access potential customers. Despite the growing popularity and widely expected benefits of cross-channel marketing,...

Online peer-to-peer (P2P) lending has rapidly emerged as an alternative to traditional bank financing. In contrast to traditional financing models, a borrower in online P2P lending, typically a small- and medium-size enterprise (SME), receives funds from multiple investors through a platform....

Problem definition: We consider a customer-to-customer (C2C) platform that provides an inspection service. Uncertain about his product’s authenticity, a seller sells his product through the platform. Before purchasing, a buyer obtains a signal of the product authenticity from the product’s...