To help consumers evaluate products that often differ along multiple dimensions, many online review platforms have started to implement multi-dimensional rating systems, wherein a user provides product ratings on multiple product dimensions, in addition to an overall product rating. In contrast...

Collaborative crowdsourcing communities help firms obtain ideas generated by the public at a lower cost compared to those generated in-house. However, the growth of these communities has led to a large influx of ideas of mixed quality, which has made it difficult for firm experts to select and...

Monitoring, a digital surveillance technology that allows employers to track the activities of workers, is ubiquitous in the gig economy where workforce is distributed. However, workers are often reluctant to be monitored due to privacy concerns, resulting in a hidden economic cost for employers...

Due to privacy concerns, users of online dating platforms often refrain from voluntary sharing of sensitive personal information in the initial interaction stage. However, the lack of information sharing impedes trust-building, further hurting their probability of securing matches and receiving...

The sharing economy has fundamentally changed the way many individuals work. In this paper, we study the impact of the entry of a major ridesharing platform into US Metropolitan Statistical Areas (MSAs), on the supply and demand sides of the labor market. Leveraging the difference-in-differences...

Online labor markets are web-based platforms that enable buyers to identify and contract for IT services with service providers using Buyer-Determined (BD) auctions. BD auctions in online labor markets either follow an open or a sealed bid format. We compare open and sealed bid auctions in...

With the prevalence of online employment platforms, employers are increasingly hiring remote workers from those platforms and using platform-provided monitoring systems to keep track of workers’ activities. We propose that the effect of monitoring goes beyond the findings from the extant...