This research was conducted primarily to identify favourable and unfavourable service behaviours in Korea through interviews with service employees, using the critical incident technique. The findings of this study provided basic information about premier customer service from Korean employees'...

Purpose: The purpose of this study is to explore ways to improve the effectiveness and efficiency of national human resource development (NHRD) policies led by South Korean central government agencies, identifying what policy decisions have been made and how they were implemented....

Purpose: The purpose of this study is to help us understand social entrepreneurs’ lived experiences, reflecting the comprehensive entrepreneurial processes that encompass their past, present and future. Design/methodology/approach: A narrative approach was used to explore the meaning of...

Practices of knowledge management are context-specific and they can influence organizational effectiveness. This study examines the possible mediating role of knowledge management in the relationship between organizational culture, structure, strategy, and organizational effectiveness. A survey...

Purpose – This case-study research aims to examine best CSR practices in four Thai companies that were given CSR awards. The purpose is to report on best practices in CSR in Thailand. Design/methodology/approach – Four Thai companies that received the best CSR awards from the Stock Exchange...