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Service experience and service design: concepts and application in tourism SMEs
Zehrer, Anita - In: Managing service quality : MSQ ; an international journal 19 (2009) 3, pp. 332-349
Persistent link: https://www.econbiz.de/10008250448
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Electronic customer relationship management ? a new approach to self-evaluate a tourism destination
Zehrer, Anita; Fenkart, Susanne - In: International journal of technology marketing : IJTMkt 3 (2008) 2, pp. 169-182
Persistent link: https://www.econbiz.de/10008270458
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The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
Zehrer, Anita; Crotts, John C.; Magnini, Vincent P. - In: Tourism management : research, policies, practice 32 (2011) 1, pp. 106-114
Persistent link: https://www.econbiz.de/10008768866
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Editorial
Zehrer, Anita; Magnini, Vincent; Crotts, John - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 173-175
Persistent link: https://www.econbiz.de/10009993396
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Social media marketing in tourism education: Insights into the development and value of a social network site for a higher education institution in tourism
Zehrer, Anita; Grabmller, Alice - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 221-229
Persistent link: https://www.econbiz.de/10009993401
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Culture and service-related positive disconfirmations: An application of travel blog analysis
Magnini, Vincent P; Kara, Derya; Crotts, John C; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-258
Persistent link: https://www.econbiz.de/10009993404
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Vacation stress: the development of a vacation stress model among US vacation travelers
Zehrer, Anita; Crotts, John C. - In: Tourism review : the official journal of the AIEST 67 (2012) 3, pp. 41-56
Persistent link: https://www.econbiz.de/10010011158
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Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences
Trischler, Jakob; Zehrer, Anita - In: Journal of vacation marketing : an international journal 18 (2012) 1, pp. 57-72
Persistent link: https://www.econbiz.de/10009825633
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Knowledge management in tourism — The application of Grant's knowledge management model to Austrian tourism organizations
Zehrer, Anita - In: Tourism review : the official journal of the AIEST 66 (2011) 3, pp. 50-65
Persistent link: https://www.econbiz.de/10009796489
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Understanding Customer Delight: An Application of Travel Blog Analysis
Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2011) 5, pp. 535-546
Persistent link: https://www.econbiz.de/10009257331