Xing, Wen; Hsu, Ping Yu; Chang, Yu-Wei; Shiau, Wen-Lung - In: Industrial Management & Data Systems 120 (2019) 1, pp. 196-214
Purpose: The purpose of this paper is to investigate factors that influence the patients’ intentions to visit doctors face-to-face for consultations from the perspective of online doctor–patient interaction. Justice theory, SERVQUAL and the halo effect are integrated to develop a research...