Purpose: The purpose of this paper is to focus on the contributions of queueing theory to hospital capacity management to improve organizational performance and deal with increased demand in the healthcare sector. Design/methodology/approach: Models were applied to six months of inpatient...

Many industries, including consumer electronics and telecommunications equipment, are characterized with short product life-cycles, constant technological innovations, rapid product introductions, and fast obsolescence. Firms in such industries need to make frequent design changes to incorporate...