Tsakalidis, George; Vergidis, Kostas - In: Journal of open innovation : technology, market, and … 7 (2021) 3, pp. 1-17
The elaborate analysis of a business process (BP) typically informs its potential for business process redesign (BPR), but the latter is usually conducted in a non-systematic way. The purpose of this paper is the introduction of the Business Process Redesign Capacity Assessment (BP-RCA)...