Gourville, John T.; Soman, Dilip - In: Journal of Product & Brand Management 20 (2011) 2, pp. 147-157
Purpose – Mail‐in rebates are an oft used, but poorly understood mechanism to promote the purchase of a product. In particular, prior research suggests that a significant percentage of consumers who purchase a product intending to redeem an accompanying rebate, fail to do so – a phenomenon...