The use of digital channels is changing the way financial services can be delivered to poor people. Growing mobile phone usage and the development of agent networks enable customer access too timely, low-cost digital financial services (DFS) (World Bank 2014). Despite this, active use of DFS is...

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This presentation was commissioned by the Poverty Reduction and Social Protection Network of the Regional Policy Dialogue for the IV Hemispheric Meeting celebrated on November 11th and 12th, 2002. Increases in incomes and investment in assets. Reduction of vulnerability: increased ability of the...