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Contact centre service excellence : a proposed conceptual framework

Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41

Persistent link: https://www.econbiz.de/10011849891

Outsourcing : From BPO to KPO (Indian Kaleidoscope)

Vij, Sandeep - 2011

The paper explains the concept of outsourcing and its manifestations. The origin, rationale and arguments for and … against offshore outsourcing have been discussed. Indian experience as provider of outsourcing services and reasons for Indian … a word of caution about the slow development of infrastructure in India and suggests a recipe for success of KPO in …

Persistent link: https://www.econbiz.de/10014183707

Prozessleitfaden zur Planung und Steuerung der IT-Servicebereitstellung für mittelständische Unternehmen

Rudolph, Simone; Krcmar, Helmut - 2008 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003744443

Prozessreife vs. Wirtschaftlichkeit : eine empirisch-analytische Darstellung zur Bewertung von IT-Service-Management-Prozessen

Rehman, Ehsan; Marz, Oliver - 2011

Persistent link: https://www.econbiz.de/10009161839

Case studies on outsourcing trends ; Vol. 1

Girija, P. (contributor) - 2007

Persistent link: https://www.econbiz.de/10003842611

World Trade Organisation and business process outsourcing in India

Naik, R. Hiremani (contributor); … - 2007 - 1. ed.

Persistent link: https://www.econbiz.de/10003724656

Indian BPO industry : a changing landscape

Bajaj, Ankeet - 2007

Persistent link: https://www.econbiz.de/10003846068

The business service sector in India, Ireland and Poland : a comparative analysis

Mroczek, Arkadiusz - In: Comparative economic research : Central and Eastern Europe 22 (2019) 2, pp. 159-172

business service sector in India, Ireland and Poland. Both India and Ireland are exceptional locations for this industry, so … Poland. This country, to some extent, possesses selected positive features of both India and Ireland, which explains the …

Persistent link: https://www.econbiz.de/10012024117

The maturing Chinese offshore IT service industry : it takes ten years to sharpen a sword

Carmel, Erran; Gao, Guodong; Zhang, Ning - In: China's emerging outsourcing capabilities : the …, (pp. 37-56). 2010

Persistent link: https://www.econbiz.de/10003948440

The impacts of offshore and onshore outsourcing on China's upgrading in global value chains : evidence from its manufacturing and service sectors

Chen, Qifei; Yanzhi, Shen - In: Structural change and economic dynamics : SC+ED 59 (2021), pp. 263-280

Persistent link: https://www.econbiz.de/10013166697