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Marketing and Service Quality...
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101
Costing elements of the universal service
Bradley, Richard
;
Burns, Philip
;
Houpis, George
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 100-112)
.
2009
Persistent link: https://www.econbiz.de/10003838579
Saved in:
102
Incentive-driven quality regulation of electricity DSOs : international experience and implementation in Austria
Böheim, Michael
- In:
Network industries between competition and regulation
,
(pp. 29-52)
.
2008
Persistent link: https://www.econbiz.de/10003791816
Saved in:
103
Expectations-based evaluation of SME advice and consultancy : an example of business link services
Bennett, Robert J.
- In:
Journal of small business and enterprise development
14
(
2007
)
3
,
pp. 435-457
Persistent link: https://www.econbiz.de/10003811158
Saved in:
104
Does weather explain the cost and quality? : an analysis of UK electricity distribution companies
Yu, William Xian-fu
;
Jamasb, Tooraj
;
Pollitt, Michael G.
-
2008
Persistent link: https://www.econbiz.de/10003851136
Saved in:
105
The performance and competitive effects of school autonomy
Clark, Damon
- In:
Journal of political economy
117
(
2009
)
4
,
pp. 745-783
Persistent link: https://www.econbiz.de/10003879099
Saved in:
106
The paradox of performance related pay systems : 'why do we keep adopting them in the face of evidence that they fail to motivate?'
Marsden, David
-
2009
Persistent link: https://www.econbiz.de/10003880315
Saved in:
107
Examining the development, delivery and measurement of service quality in the fitness industry : a case study
Moxham, Claire
;
Wiseman, Faye
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 467-482
Persistent link: https://www.econbiz.de/10003881219
Saved in:
108
Managing expert knowledge : organizational challenges and managerial futures for the UK medical profession
Waring, Justin
;
Currie, Graeme
- In:
Organization studies : an international …
30
(
2009
)
7
,
pp. 755-778
Persistent link: https://www.econbiz.de/10003881325
Saved in:
109
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
110
Willingness-to-pay for quality of service: an application to efficiency analysis of the UK electricity distribution utilities
Yu, William
;
Jamasb, Tooraj
;
Pollitt, Michael G.
- In:
The energy journal
30
(
2009
)
4
,
pp. 1-48
Persistent link: https://www.econbiz.de/10003894335
Saved in:
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