This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that...

University of Minnesota Ph.D. dissertation. August 2010. Major: Human Resources and Industrial Relations. Advisor: John W. Budd. 1 computer file (PDF); x, 135 pages, appendices A-D.

Developing approaches for understanding customer perceived value is a priorityfor managers and scholars alike. A conceptual framework for assessment of value-in-use is proposed and explored within the context of a maintenance serviceprovider. In contrast to value models in previous empirical...

Doctor of Philosophy

The developments of retailer venture in Indonesia, particularly in Medan city has been growing recently. These were indicated by more and more investors who are running business in the same retailer field, no matter small scale or big scale business venture. Medan city retailer ventures have...

Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT. Sriwijaya Air District Medan, Prof. Dr. Paham Ginting, MS, Dr. Arlina Nurbaity, SE, MBA.Service business is a vital sector needed by community. Flight services is one of forms...

The major purpose of this study was to assess the impact of leadership style onservice quality in intercollegiate athletics. Specifically, the study examined therelationship between the athletic directors'€™ transformational leadership and servicequality as perceived by the student...

The concept of ‘customer experience’ has evolved as an imperative area of study within themarketing discipline. Despite its importance and the positive attention this concept hasreceived during the last few years, the explanation of customer experiences have remainedvague and lack a thorough...

This study analytically compares the performance of ex ante price-cap airport regulation vs. ex post light-handed airport regulation in the presence of demand uncertainty. Our modeling results suggest that light-handed regulation is a promising method which may lead to higher welfare than...

Student satisfaction is considered an important factor in terms of quality in competitive educational arena and education is taking a vital role in national development. Further, private education is thriving and improving service quality becomes competitive in educational environment, for there...