latest prescribing a new logic of service, to comment on a previously published article (Gummesson, 1998) on productivity … critical review on productivity, quality and relationship marketing in service operations. Findings – The article suggests that …

productivity in a sample of hotels in Spain. Design/methodology/approach – In line with Mairesse and Kremp (1993), the theoretical … results show that labour productivity increases only when certifications and quality standards specific to the hospitality … category, belonging to a chain, and outsourcing services have a positive impact on labour productivity. In contrast, the …

, boosting productivity. It also suggests that eco-innovation stimuli, introduced by policy makers, should be targeted at …

Productivity measurement is a required management tool in evaluating and monitoring the performance of a business … operation. The purpose of this paper is to provide an analysis of the state‐of‐the‐art research on productivity measurement. The … of productivity measurement is examined and evaluated from several perspectives. Second, based on the availability of …

The accounting profession is playing a major role in promoting or enhancing productivity in organisations. This article … presents ways in which accountants are fulfilling that role. Accountants enhance productivity through various means. They … report on the results of operations for the business entity as well as reporting directly on productivity. The proper …