Brunton, Margaret - In: Journal of Health Organization and Management 19 (2005) 4/5, pp. 340-354
contributed to meaning, in the communication of health professionals who worked in a regional pilot program for cancer screening …. Findings – Emotion was found to be a critical component in the communication interface between the groups. The complexity of … the way in which emotion was managed with the client group overflowed into the management of the communication process …