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Customer loyalty towards internet banking : some survey evidence for banks in India

Kundu, Sukanya; Datta, Saroj Kumar - In: The IUP journal of bank management : IJBM 13 (2014) 4, pp. 37-50

Persistent link: https://www.econbiz.de/10010490337

Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL

Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72

Persistent link: https://www.econbiz.de/10011403656

The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia

Tahir, Jan Muhammad; Kalthom Abdullah - In: The international journal of bank marketing : IJBM 32 (2014) 5, pp. 429-447

Persistent link: https://www.econbiz.de/10010391505

Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks

Kumbhar, Vijay M. - 2012

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...

Persistent link: https://www.econbiz.de/10013113349

Analysis of Customer Satisfaction at ICICI Bank with Special Reference to ATMs

Pahwa, Manvinder Singh - 2011

This study aims at analyzing the satisfaction levels of the customers of ICICI Bank holding ATM cards in Udaipur City … whole population, and therefore it may prove to be important for the ICICI Bank management to consider the recommendations …

Persistent link: https://www.econbiz.de/10013119826

Study the Effects of Development of Electronic Banking on Customer Satisfaction Levels by Using Kano Model (Case Study : Refah Bank of Kermanshah, Iran)

Saeidipour, Bahman - 2012

Ebanking on customer satisfaction levels of Refah bank of Kermanshah province by design 7 questions. To this purpose … and it distributed between 375 cases of Refah Bank customers in Kermanshah Province as simple random sampling. The method … the study are presented suggestions to the Refah Bank in order to sextuple services according to requirements models …

Persistent link: https://www.econbiz.de/10013100821

An Empirical Analysis of Satisfaction of Selected Customers Availing ATM Services of ICICI Bank

Pahwa, Manvinder Singh - 2012

respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …

Persistent link: https://www.econbiz.de/10013105276

Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry

Kumbhar, Vijay M. - 2014

This paper examines trend in customers complaint in e-banking environment in Indian banking industry. As per the analysis it is realized that e-banking system failed to provide error free banking facilities and reduce customers' problems. Recent data shows that customers' complaints against...

Persistent link: https://www.econbiz.de/10013068638

Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender

Teeroovengadum, Viraiyan - In: European business review 34 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10013164641

The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector

Alabsy, Nabil - 2020

positive impact on customer satisfaction. This study recommended that the bank management should focus on spreading the … services and recommended that the bank management should spread the technological awareness among current and prospective …

Persistent link: https://www.econbiz.de/10012832969