Charan, Parikshit; Shankar, Ravi; Baisya, Rajat K. - In: Business Process Management Journal 14 (2008) 4, pp. 512-529
Purpose – The purpose of this paper is to determine the key supply chain performance measurement system (SCPMS) implementation variables, on which the top management should focus, so as to improve the effectiveness and efficiency of supply chain (SC). Design/methodology/approach – In this...