Purpose: This article presents the process followed for the definition, application and evaluation of a Strategy oriented method of identifying and prioritising Knowledge Management (KM) initiatives in small to medium enterprises. Design/methodology/approach: To develop the method, the research...

The purpose of the present study is to examine the effects of knowledge management and risk taking on financial performance in which negative innovation outcomes was chosen as a mediator variable. The present study uses the context of small and medium enterprises (SMEs) in creative industries in...

State-owned companies are typically trapped in a bureaucratic system that means they expe-rience difficulties undertaking changes and adapting to environmental changes. Whenever these com-panies attempt a strategic maneuver, a series of complex bureaucratic procedures must be followed. As a...

Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent's demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...

Over the past decade, the body of literature on intellectual capital and knowledge management has grown exponentially, responding to the growing knowledge-based and digital economy. This article reviews the concepts and applications proposed at the initial stages of the launch of these two...

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government...

The continued importance of organizational learning has recently led to several calls for further developing the theory. This article addresses these calls by extending Crossan, Lane and White's (1999) 4I model to include a fifth process, information foraging, and a fourth level, the tool. The...

A supporting management discipline is an under researched phenomenon. A majority of firms' operating capabilities relating to knowledge, innovation and technology management as a supporting management discipline. This paper reviews the literature in the research and development (R&D) domain to...

This study aims to examine how small and medium enterprises manage the tensions between organizational agility and efficiency. Organizational agility is a multidimensional concept where each of its components can interact differently with efficiency. The tensions between other capabilities have...

Knowledge management within organizations allows to support a global business strategy and represents a systemic and organized attempt to use knowledge within an organization to improve its performance. The objective of this research is to study and analyze knowledge management through Bayesian...