Purpose: The rapid development of information and communication technologies (ICTs) has facilitated consumers’ involvement in firms’ value creation processes through increasingly near real-time information exchanges. This strategic opportunity configures new forms of ICT-enabled...

Institutional maintenance work refers to actors’ deliberate effort to maintain an institution. This paper examines how actors use authentication, i.e., the relational constitution of an artefact as original or as a genuine expression of a particular type, style or person, to accomplish...

This article aims to understand how organizations can simultaneously manage their business model innovation and replication processes. Using an exploratory qualitative approach, we analyze Airbnb’s business model innovation and replication processes when the company launched its new value...