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Assessment of hospital service quality parameters from patient, doctor and employees' perspectives

Singh, Ajwinder; Prasher, Ajay; Kular, Navdeep Kaur - In: Total quality management & business excellence 31 (2020) 13, pp. 1467-1486

Persistent link: https://www.econbiz.de/10012312238

Brokering knowledge into the public sector : understanding improvement facilitators' priorities in the redesign of hospital care

McLoughlin, Ian; Burns, Prue; Looi, Evelyn; Sohal, Amrik S. - In: Public management review 22 (2020) 6, pp. 836-856

Persistent link: https://www.econbiz.de/10012258548

Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units

Chan, Carri W.; Green, Linda V.; Lekwijit, Suparerk; … - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 751-775

Persistent link: https://www.econbiz.de/10012000740

Outpatient appointment block scheduling under patient heterogeneity and patient no-shows

Lee, Seung Jun; Heim, Gregory R.; Sriskandarajah, Chelliah - In: Production and operations management : the flagship … 27 (2018) 1, pp. 28-48

Persistent link: https://www.econbiz.de/10011970049

The impact of internal service quality on preventable adverse events in hospitals

Zheng, Sarah; Tucker, Anita L.; Ren, Z. Justin; … - In: Production and operations management : the flagship … 27 (2018) 12, pp. 2201-2212

Persistent link: https://www.econbiz.de/10011970057

Contracts for healthcare referral services : coordination via outcome-based penalty contracts

Adida, Elodie; Bravo, Fernanda - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1322-1341

Persistent link: https://www.econbiz.de/10012013623

The influence of hospitable design and service on patient responses

Suess, Courtney; Mody, Makarand Amrish - In: The service industries journal 38 (2018) 1/2, pp. 127-147

Persistent link: https://www.econbiz.de/10011848050

Managing appointment-based services in the presence of walk-in customers

Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686

Persistent link: https://www.econbiz.de/10012213219

A paradigm shift in healthcare : an open door for organizational behavior management

Kelley, David P., III; Gravina, Nicole - In: Journal of organizational behavior management 38 (2018) 1, pp. 73-89

Persistent link: https://www.econbiz.de/10011818125

Mobile clinics : medical service strategy for disaster healthcare response operation

Maghfiroh, Meilinda; Hanaoka, Shinya - In: Journal of industrial engineering and management : JIEM 15 (2022) 3, pp. 470-483

Purpose: Disrupted healthcare facilities due to disasters leave the affected communities without access to sufficient … services from a stationary location. The model was developed as a healthcare response strategy, considering demand … of mobile health clinics (MHC) is to improve communities’ access to healthcare services. …

Persistent link: https://www.econbiz.de/10013382387