Butt, Atif Saleem; Ahmad, Ahmad Bayiz - In: Benchmarking: An International Journal 26 (2019) 7, pp. 2225-2241
Purpose: The purpose of this paper is to understand conflicts that emerge between managers of buying and supplying firms when a personal relationship (friendship, etc.) is present between them in the supply chain context. Design/methodology/approach: This research uses a case study methodology...