In reneging literature, the reneging distribution is often assumed to be deterministic or random. In case of random reneging, it is assumed that the distribution is state independent so that customers have the same reneging rate irrespective of their position in the system. However, one can...

Reneging and Balking are two facts of customer impatience. In traditional queuing literature, customer impatience was not often considered. However, for the last few decades, queuing theorists have been trying to integrate aspect of balking and reneging into modeling of queues in a holistic way....