This paper draws on research into performance management practices in a range of organisations in New Zealand’s central government to explore why and how public officials interact with their stakeholders, community representatives, the media and the general public. Officials emphasised their...

This paper compares the requirements for service performance reporting, contained in the Public Finance Act 1989 and Generally Accepted Accounting Practice (GAAP), with the actual performance information reported by a sample of New Zealand government departments. It suggests that differences...