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The effect of service interaction orientation on customer satisfaction and behavioral intention : the moderating effect of dining frequency
Liang, Rong-da; Zhang, Jun-shu - In: Asia Pacific journal of marketing and logistics 24 (2012) 1, pp. 153-170
Persistent link: https://www.econbiz.de/10009492358
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Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio; Arciniega, Luis M. - In: Decision 42 (2015) 1, pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
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GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta; Cheng, Ching-Chan; Hsu, Fu-Sung - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
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The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
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Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
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Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
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Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
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Consumer perceptions of quick service restaurants
Mason, Kevin; Jones, Stephen; Benefield, Mike; Walton, Jim - In: Journal of international business and economics : JIBE 13 (2013) 4, pp. 109-116
Persistent link: https://www.econbiz.de/10010241891
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Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 786-805
Persistent link: https://www.econbiz.de/10010246263