Sharma, Deepika; Taggar, Rashi; Bindra, Sunali; Dhir, Sanjay - In: Benchmarking: An International Journal 27 (2020) 9, pp. 2649-2677
Purpose: This paper aims to epistemologically extend and explore the present theories from prior research conducted in the area of responsiveness. Furthermore, it determines to benchmark the prominent theories, characteristics, context and methodologies (TCCM) used in the domain since its...