Many retailers find it useful to partition customers into multiple classes based on certain characteristics. We consider the case in which customers are primarily distinguished by whether they are willing to wait for backordered demand. A firm that faces demand from customers that are...

We consider theM/M/c queue, where customers transfer to a critical state when their queueing (sojourn) time exceeds a random time. Lower and upper bounds for the distribution of the number of critical jobs are derived from two modifications of the original system. The two modified systems can be...

The G/M/1 queue is one of the classical models of queueing theory. The goal of this paper is two-fold: (a) To introduce new derivations of some well-known results, and (b) to present some new results for the G/M/1 queue and its variants. In particular, we pay attention to the G/M/1 queue with a...

We consider theM/M/c queue, where customers transfer to a critical state when their queueing (sojourn) time exceeds a random time. Lower and upper bounds for the distribution of the number of critical jobs are derived from two modifications of the original system. The two modified systems can be...