Customer Relationship Management (CRM) and its measures remain debatable in hospitality marketing and relationship marketing literature, whereas the dark side of CRM is hardly researched. COVID-19 has provided context to study dark-CRM in various contexts, opening multiple avenues for...

Purpose: The tourism industry needs to identify potential tourists' planned behavior after COVID-19 and prepare accordingly. This study was conducted in Israel during the initial outbreak of COVID-19. This research focused on different types of precautionary measures used by the tourists and how...

Purpose: To determine the influence of COVID-19 and the first 2020 lockdown on Flemish people’s initial travel behaviour perceptions, a hypothetical scenario was posed to respondents where they were asked to keep in mind a situation where they might be able to travel again during the summer of...