De Toni, Alberto Felice; Fornasier, Andrea; Nonino, Fabio - In: Business Process Management Journal 21 (2015) 2, pp. 332-352
Purpose – The purpose of this paper is to investigate the impact of the implementation process on the ERP’s success in the post-adoption stage, measured as system’s acceptance, reliability and utility perceived by users, inside the organizations. Design/methodology/approach – The authors...