A. Anaza, Nwamaka; Zhao, Jing - In: Journal of Services Marketing 27 (2013) 2, pp. 130-140
Purpose – In the marketing and consumer behavior literature, much remains to be explained about customer citizenship behavior in a highly technological e-retailing context. The purpose of this paper is to present the results of a survey of 186 e-shoppers which was conducted grounded in the...