Purpose – The aim of this paper is to discuss the issues of animal rights in the hospitality and tourism (H&T) industry, and to suggest ethical guidelines for the operation of animal‐based attractions. Design/methodology/approach – The issue is presented through an extensive literature...

Reviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. Following a discussion on the dimensions and...

Purpose – This study aims to analyze the progression of research in the domain of Hospitality Management since its inception in the early part of the twentieth century. Design/methodology/approach – A combination of qualitative analyses of the published literature in the past 80 years plus a...

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...