Crotts, John C.; Ford, Robert C.; Heung, Vincent C.S.; … - In: International Journal of Culture, Tourism and … 3 (2009) 1, pp. 3-12
Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...